Warranty | Our Product and Service After Service

Applies to warranty offered products that require selection of option.

INTOVUS provides a 30-Day Return Window (see Return of Non-Defective Products below) and the following limited warranty. This limited warranty extends only to the original purchaser.

Please note that any warranty services or questions must be accompanied by the order number from the transaction through which the warranted product was purchased. The order number serves as your warranty number and must be retained. INTOVUS will offer no warranty service without this number.

INTOVUS warrants their product and its parts against defects in materials or workmanship for thirty calendar days OR one year period (dependent upon warranty selection) from the original ship date. During this period, INTOVUS will repair or replace defective parts with new or reconditioned parts at INTOVUS's option, without charge to you.

Shipping fees to INTOVUS must be paid by the customer. All returns, both during and following the 30-day period, must be affected via the Procedures for Obtaining Warranty Service described below.

All original parts (parts installed by INTOVUS at the original system build) replaced by INTOVUS or its authorized service center, become the property of INTOVUS. Any after-market additions or modifications will not be warranted. The Buyer is responsible for the payment, at current rates, for any service or repair outside the scope of this limited warranty.

INTOVUS makes no other warranty, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or conformity to any representation or description, with respect to this computer other than as set forth below. INTOVUS makes no warranty or representation, either express or implied, with respect to any other manufacturer’s product or documentation, its quality, performance, merchantability, fitness for a particular purpose, or conformity to any representation or description.

Except as provided below, INTOVUS is not liable for any loss, cost, expense, inconvenience or damage that may result from use or inability to use the product. Under no circumstances shall INTOVUS be liable for any loss, cost, expense, inconvenience or damage exceeding the purchase price of the item.

The warranty and remedies set forth below are exclusive and in lieu of all others, oral or written, expressed or implied. No reseller, agent or employee is authorized to make any modification, extension or addition to this warranty.

Warranty Conditions

The above Limited Warranty is subject to the following conditions:

  1. This warranty extends only to products distributed and/or sold by INTOVUS. It is effective only if the products are purchased and operated in the USA. (Within the USA, including US 48 States, Alaska and Hawaii.)
  2. This warranty covers only normal use of the item. INTOVUS shall not be liable under this warranty if any damage or defect results from (i) misuse, abuse, neglect, improper shipping or installation; (ii) disasters such as fire, flood, lightning or improper electric current; or (iii) service or alteration by anyone other than an authorized INTOVUS representative; (iv) damages incurred through irresponsible use, including those resulting from viruses or spyware, overclocking, or other non-recommended practices.
  3. You must retain your bill of sale or other proof of purchase to receive warranty service.
  4. No warranty extension will be granted for any replacement part(s) furnished to the purchaser in fulfillment of this warranty.
  5. INTOVUS and its Authorized Service Center accepts no responsibility for any software programs, data or information stored on any media or any parts of any products returned for repair to INTOVUS.
  6. All pre-installed software programs are licensed to customers under non-INTOVUS software vendor’s term and conditions provided with the packages.
  7. This warranty does not cover any third party software or virus related problems.
  8. INTOVUS makes no warranty either expressed or implied regarding third-party (non-INTOVUS) software.
  9. Thirty-day Return Window does not include opened software, parts, special order merchandise and shipping and handling fees.

Return of Non-Defective Products

A non-defective product may be returned to INTOVUS within thirty (30) days of the invoice date for a refund of the original purchase price with the following amendments/fees:

  1. INTOVUS will refund neither the original shipping cost nor the shipping and handling fees incurred from the products return.
  2. No refund will be granted for items which have been opened, used, or tampered with in any way which jeopardized INTOVUS's ability to re-market or resell the product. INTOVUS maintains full discretion in decisions regarding a products fitness for return.
  3. Any non-defective and / or opened returns are subject to a 25% to 50% (dependent upon item condition) restocking fee, which percentage is taken from the final purchase price less any shipping or handling charges.
  4. Wholesale pricing purchases / Final Sale items are not eligible for return.

To return a defective product, please contact our Customer Service Department or request authorization via http://returns.intovus.com/, for a Return Merchandise Authorization (RMA) number and follow the Return of Products Instructions below. The RMA is valid for 10 days from date of issuance. Returns will not be accepted without an RMA. Manufacturer restrictions do apply. Any item missing the UPC on the original packaging may not be returned.

Procedures for Obtaining Warranty Service

RMA (Returning Merchandise Authorization) Policy:

If repairs are required, the customer must obtain a RMA number and provide proof of purchase. RMA and services are rendered by INTOVUS only. Any shipping costs after 30 days (starting from the original date of purchase) on any item returned for repair is the customers’ responsibility. All returned parts must have a RMA number written clearly on a letter detailing the problems and a copy of the original proof of purchase. No COD packages will be accepted. No package will be accepted without a RMA number written on the outside of the package. RMA numbers are only valid for 30 days from the date of issue.

Should you have any problems with your item, please follow these procedures to obtain the service:

1. If you have purchased our extended warranty, please find your warranty# (the order number from the transaction through which the warranted product was originally purchased) and contact INTOVUS Customer Service at https://intovus.com/pages/support.

2. If the item must be repaired, a RMA number (Return Merchandise Authorization Number) will be issued for shipment to our repair department. Please follow the instructions given by INTOVUS technical support staff to ship your computer. INTOVUS will not accept any shipments without a RMA number.

3. Pack the item with its original box, in a separate well-protected box or packaging, as outlined in the Return Shipping Instructions. INTOVUS will not be responsible for shipping damage/loss of any product outside the original 30-day INTOVUS-paid service period. It is very important that you write the RMA number clearly on the letter inside of the package. Ship the item with a copy of your bill of sale or other proof of purchase, your name, address, phone number, description of the problem(s), and the RMA number you have obtained to:

INTOVUS

RMA#____________

ADDRESS (provided upon RMA Approval)

4. Upon receiving the item, INTOVUS will repair or replace your unit (at INTOVUS's discretion) and will ship it back to you within 2 weeks (dependent on parts availability) via UPS.

5. Cross-exchange (Parts only): You may need to provide a valid credit card number as a deposit guarantee when the RMA number is issued. Once approval has been obtained on your credit card, the part(s) will be shipped via USPS / UPS. You will need to ship defective part(s) back to INTOVUS within 15 days to avoid charges to your credit card. If such charges are incurred, the shipped part(s) will be billed at the then current price. Otherwise, you may elect to ship back the defective part(s) back first and wait for us to receive, then ship out the replacement.

6. INTOVUS will pay for shipping to the customer only within the first thirty days following the original product ship date. Following this 30-day period all shipping fees both for under warranty and post warranty repairs are the sole responsibility of the customer. The customer also assumes full liability for losses or damages resulting from shipping as well as all responsibility to pursue remuneration for such issues with their selected carrier.

After One-Year Warranty – Post Warranty Repair

For post warranty repair, the procedure is the same as outlined above for RMA and shipping. However, you are responsible for shipping charges both ways, current labor ($75 per hour if not under warranty), and the current price of part(s) used in repair.

Technical Support:

· tech@intovus.com

Customer Service:

· customerservice@intovus.com

 

WARRANTY EXCLUSIONS

INTOVUS does not offer technical support for any software including installed OS or other programs. Technical support should be pursued through channels offered by the software’s individual tech support. INTOVUS accepts no liability for problems caused by after-market software or hardware modifications or additions. INTOVUS is not responsible for giving any technical support concerning the installation or integration of any software or component the customer did not pay INTOVUS to install. INTOVUS is not responsible for loss of data or time, even with hardware failure. Customers are responsible for backing up any data for their own protection. INTOVUS  is not responsible for any loss of work (“down time”) caused by a product requiring service. This warranty is null and void if the defect or malfunction was due to damage resulting from operation not within manufacturer specifications. It will also be null and void if there are indications of misuse and/or abuse. INTOVUS has the option of voiding the warranty if any one other than an INTOVUS technician attempts to service the product. INTOVUS will not warrant any problems arising from an act of God (lighting, flooding, tornado, etc.), electrical spikes or surges, or problems arising out of hardware, software, or additional devices added to complement any system/component bought at INTOVUS . Under no circumstances will INTOVUS be responsible for any refund or remuneration exceeding the original purchase price of the product less any shipping fees. INTOVUS will not be held responsible for typographical errors on sales receipts, repair tickets, or on our website. INTOVUS makes every effort to make sure all information on our website is correct.